Customer messages: let AI draft, you send
Buyer messages come in at the worst times, and some days even "is this still available?" feels like a lot. AI is genuinely good at drafting replies. The rule that keeps you safe is simple: AI drafts, you send.
What to hand over
- First drafts of common replies: postage questions, combined postage, measurements, "does it work?"
- Softening a reply when you're tired or annoyed — ask for the same message, kinder
- Summarising a long back-and-forth before you answer
- Translating a message from a buyer abroad
What to keep
- Anything involving money, refunds or cases
- Anything that promises something — dates, extras, discounts
- The final read-through. You're the one who has to stand behind it
Spot the scams AI might miss
Be wary of messages that:
In Chat on this board, FRANK's Scam Shield flags these patterns for you, and you can ask FRANK for a kinder way to say something before you send it. #messages #scams
- Ask you to take payment outside eBay — bank transfer, "PayPal friends and family", gift cards
- Ask you to ship to a different address from the order
- Send you a link to "verify" your account or your payment
- Ask for a code that's just been sent to your phone
In Chat on this board, FRANK's Scam Shield flags these patterns for you, and you can ask FRANK for a kinder way to say something before you send it. #messages #scams
- Question
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- Community solution
- Knowledge article